Michelle Goldsberry is in it for the long haul. Goldsberry joined PSC Accounting and Tax Service LLC in 1998 after graduating from Fort Hays University with an accounting degree, and after 22 years with the Springfield firm, she is now the president and owner.
Goldsberry took over PSC Accounting after the firm’s founder, Peter Christodoulou, died unexpectedly in 2011. Goldsberry moved from partner to the responsibility of running the firm, giving her a valuable perspective she can share with clients.
“I understand the pressure running and growing a small business requires,” Goldsberry says. “Therefore, I believe my role is to understand what the client is wanting to do with their business and give them advice to help them on the right path. They need to know I am in it with them for the long term.”
Part of cultivating yearslong relationships with clients comes from establishing trust in the expertise provided, and Goldsberry has accumulated certifications backed by years of industry experience. Goldsberry is an Enrolled Agent, the highest certification given by the IRS, designating specialization in tax code and adherence to rigorous ethics standards. She is also a member of the National Society of Accountants and the Missouri Society of Accountants.
With the industry expertise as backing, Goldsberry says the years of working with particular clients make them feel like family.
“I have carried some through some pretty tough audits. I have helped a small business find a way to cut expenses and find additional revenue pipes to save their struggling business,” she says. “I have even helped them navigate the starting of a business. I have held their hand as they talk about the spouse they lost or their child who died. I have cried with them through the dark and have cheered with them at graduations and after winning the lottery.”
Whether it’s poring over a spreadsheet or cheering from the bleachers, Goldsberry is committed to going above and beyond. She recalls answering financial questions while sitting at Christmas dinner with her family, working late into the night to submit U.S. Small Business Administration loan documents due the next day or driving hours after closing to reinstall accounting programs for a client after a computer crash.
“I work for them whether the doors are unlocked or not,” Goldsberry says.
Outside of the office, Goldsberry brings an equal level of dedication to causes close to her heart. She is a member of St. Vincent de Paul with Immaculate Conception Church and was named a top earner with the American Diabetes Society.
Goldsberry also is active in adoption charities, such as Lutheran Family and Children’s Services of Missouri. As an adoptive parent, Goldsberry has leaned on her experiences to write two children’s books. The first, “Life Series: First Day,” teaches lessons about the harm of bullying, and her second book, “Wishes,” helps navigate discussions about adoption.
The Bureau of Labor Statistics reported in May the all-items inflation index surged 8.6% over the past year, the highest increase since 1981.