Springfield, MO

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JMark Business Solutions Inc.

2020 Trusted Advisers Technology Professional: Kristin Dunn

JMark Business Solutions Inc.

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Kristin Dunn never set out to work in technology. Rather, she says it was an interest to work in a people-centered business that led her to JMark Business Solutions Inc.

“I have always enjoyed being around people, helping people and talking to people. … ‘People First, Technology Second’ was not the mission statement when I started with JMark six years ago, but that dedication to people is what drives our culture internally and externally still today,” says Dunn.

Dunn has worn several hats for JMark Business Solutions. She began her career at the technology firm as a business development specialist in 2014.

A year later, she transitioned to her role as a client relationship manager for the company for over five years before being named the company’s first collaboration specialist this summer. She says the new role is focused on connecting employees to business goals and values, and also helping implement collaboration platforms for businesses like Workplace by Facebook and Microsoft Teams.

“Businesses work better when everyone is on the same page. And providing an inclusive space everyone can feel like they are part of something is more important now than ever,” she says.

Her role as a client relationship manager allowed her to see the important connection between people and technology.

“The world is changing at a rapid pace and for business to grow and innovate they have to embrace technology,” says Dunn. “It has been my passion to help guide people through the process of making the right technology choices for their business.”

Last year, she contributed over $2.9 million toward the company’s $23.3 million in annual billings. Dunn says she’s been able to impact many area businesses because information technology is becoming more important for businesses each day.

“IT is one of those business functions that no one gives much thought to until it doesn’t work,” she says. “I can say confidently that I have affected every clients’ business that I have had the opportunity to work with. What that amounts to at times is a bit harder to define in dollars, like a client telling me they can sleep better at night knowing their data is secure or one saying they feel OK now to go away on a vacation because they know they have a partner that has their back when it comes to technology.”

Dunn says she feels like an extension of her clients’ businesses because they trust her to be part of their IT team.

Outside of the tech industry, Dunn has been active in civic efforts. She served as a member of the Betty and Bobby Allison Ozarks Counseling Center’s young professionals board, 2017-18, and was responsible for organizing the annual OCC Scavenger Hunt fundraising event. She also participated as a volunteer for the nonprofit’s golf tournament fundraiser 2016-19.

Since 2015, Dunn also has volunteered annually for Help Give Hope events.

Before joining JMark Business Solutions in 2014, Dunn worked as an account executive at Nexstar Broadcasting of the Midwest Inc. and as a sales associate at B Sharp Entertainment.


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