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Opinion
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Opinion: How to create impactful, valuable customer service

Dynamic Empire Consulting owner Valorie Hendrix says "value boils down to communicating and providing internal and external resolutions."

Editorial VP Eric Olson looks beyond the sticker shock on new and used car prices.

Columnist Garrett Hawkins examines consumer costs for the holiday.

Paragon 360 owner Donnie Brawner: "If owning and operating a business isn’t time-consuming and demanding enough, the concerns of labor shortages, supply line issues, rising fuel/shipping costs and burgeoning inflation have only compounded the amount of work, worry and attention necessary to keep things moving."

Publisher Jennifer Jackson outlines a paper change for SBJ – but the mission remains.

Columnist Bennet Bodenstein samples three examples of the variety.

Executive Editor Christine Temple talks building trust – in media and in business.

Columnist Bennet Bodenstein reviews three beverages for summertime sipping.

Columnist Mark Holmes: "Managers expect employees to learn from their own mistakes, and they should be too. Yet few managers do learn from their mistakes."

Digital Editor Geoff Pickle examines the use of the communication styles in the workplace.

Columnist KC Mathews singles out the economic variables he's calling the three "I"migos.

Columnist Jason Flores answers the top three questions about cryptocurrencies.

Columnist Garrett Hawkins suggests a Biden administration proposal would adversely impact the economy and multiple industries.

Business consultant Marlene Chism’s recently published book calls unresolved conflict “workplace kryptonite,” and she offers a combat plan through three elements: the inner game, outer game and culture, with a goal of expanding conflict capacity.

Diagnostic Thinking CEO Dina Readinger: "We need each other to learn new ways of thinking for solving the right problem, building off new ideas and individual contributions before change can happen. We need to be constantly learning."

U.S. Sens. Roy Blunt and Debbie Stabenow write about legislation underway in D.C.

SBJ Editorial Vice President Eric Olson asks readers to take the 2022 Economic Growth Survey and influence the region's future development.

Columnist Bennet Bodenstein samples three selections from the South American country.

Burrell Behavioral Health’s Keke Rover: "Having a safe, inclusive workplace positively impacts employee mental health and overall job satisfaction."

Columnist Bennet Bodenstein tries four varieties with prices below $20.

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