YOUR BUSINESS AUTHORITY
Springfield, MO
YOUR BUSINESS AUTHORITY
Springfield, MO
Angela Frantz with Ultimate Software, says you have to own your mistakes if you want to keep customers’ trust when things go wrong. Frantz says if you let customers know you’re trying to correct the error or compensate for the inconvenience, it goes a long way to resolving the situation. Acknowledge the error and offer a solution.
Plaza Shopping Center gained an arcade with the March 1 opening of The Flying Lap LLC; the repurposing of space operated by Burrell Behavioral Health resulted in the March 18 opening of the company’s second autism center; and a group of downtown business owners teamed up to reopen J.O.B. Public House.