Since Tim Massey joined Penmac Staffing Services Inc. as CEO in October 2013, the staffing firm’s employee stock ownership plan has grown by 284%.
Massey is quick to point out myriad influences, such as the strength of the economy, play a factor in the growth. But he also credits technological advances he’s implemented at the company, which before he arrived, was late to make leaps in efficiency tools and management solutions.
“Now, we’re more of an early adopter,” Massey says. “We’re even trying to get better than what we are now.”
Massey defines technology as “everything from applicant tracking systems to job board and aggregators to artificial intelligence to engagement software, where we stay engaged with our temporary employees.” It all plays a role at the staffing agency, he says. He also implemented systemwide virtual desktops that he said allows technological advances to be pushed out more quickly.
His efforts are working to grow the bottom line and, subsequently, the ESOP that’s available to company employees and even temporary workers.
In 2018, the company’s 34 branches in nine states produced $133 million in revenue, which was up from $114 million the year prior. The firm placed roughly 28,100 employees in jobs last year, up from 25,000 in 2017.
“We give our field employees, especially our field managers, a lot of rope, so to speak, to build their operations how they need to,” Massey says. “We support them heavily.”
Manufacturing continues to be the No. 1 sector, as founder Patti Penny built the company to serve that industry. Up to 80% of the company’s job placements are in manufacturing, including warehousing, distribution and order fulfillment, while staffing substitute teachers at schools is among the fastest-growing areas of the business.
Penmac also is working to keep up with workforce issues, as low unemployment poses a problem at many businesses. Massey tasks employees with attending every career fair possible and fostering relationships with both K-12 and higher education leaders. He’s also intensely focused on millennials, the largest group in the workforce he says has a “large influence on business.”
“We have to make sure we cater to that,” he says.
Massey believes in three tenets when it comes to leadership: vision, fairness and motivation.
“With four generations in the workplace, it is essential that the company’s vision is shared and that each team member is aware of what their contribution means to achieving growth and success,” Massey says.
Outside of the office, Massey is involved with the Springfield Area Chamber of Commerce, for which he’s been a board member. He’s also been a mentor for The Network’s Leadership Council.
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