YOUR BUSINESS AUTHORITY
Springfield, MO
When I asked for restroom directions at an event, a man said, “Go through that double set of doors, turn left and go down the hallway 19 steps. The restroom is on your left.”
I thought he was joking about the 19 steps. Still, I counted, “17, 18, 19 – exactly.”
It was odd to me. Why number the steps to the restroom? Why include it in simple directions?
Humans are wired differently, and we communicate in distinctive ways. For example, the way we arrange information and give instructions, our use of small talk or not, the number of details we provide and our word choices typically flow from our personality and the preferences that surface when we interact with others.
Taking a personality assessment such as Myers-Briggs or DiSC can help you understand yourself and others, among other things, to become aware of better ways to communicate with people unlike you. Typically, assessments place people among four personality types, with most people being a blend of two or more styles.
It can be challenging to communicate with different people. Having some understanding of the four core personalities can help.
Here they are, with a breakdown of each:
Now, how would you give bathroom directions based on your personality style?
If you are a Determined Driver, you might provide a direct, short answer: “Go out the double doors, turn left. It’s down the hallway on your left.”
Suppose you are an Amiable Helper. You might give warm-hearted instructions, “Sure! I can show you if you want to follow me – I don’t mind. You can also go out these doors, turn left, and the restroom is down the hallway on your left.”
If you’re an Expressive Communicator, you might say, “Sure thing. It’s not very far. It’s easy. Go out those double doors right over there, then turn left and go down the hallway, and the men’s and women’s restrooms will be on your left. Can’t miss them!”
If you’re an Analytical Thinker, you may number the steps and refer to them in your instructions, just like the man did with me.
Understand yourself and others so you can adapt your approach and make people comfortable with you, your ideas or your proposal. The four personalities are one tool anyone can use to communicate effectively.
Consultant, professional speaker and author Mark Holmes is president of Springfield-based Consultant Board Inc. and MarkHolmesGroup.com. He can be reached at mark@markholmesgroup.com.
Moseley’s Discount Office Products was purchased; Side Chick opened in Branson; and the Springfield franchise store of NoBaked Cookie Dough changed ownership.