“Every client should be treated as a client for life,” says Lance Garrett, vice president of the Springfield Division of Crossland Construction. From the design phase through replacing worn fixtures to remodeling, Garrett says you must be able to identify a client’s needs and meet them for the life of a project. This is sponsored content.
- When you think about it, we plan for vacations, we plan for parties and family reunions, but the one thing we often don't prepare for is our health care journey, and that is such a disservice to ourselves, because what we find then, is we have a sudden event that can shake our world and change our lives, and then we're making decisions in crisis.
So if you find yourself in a time when you're looking at, do I need hospice? Do I need home health? Do I need medication management or pharmacy service or private care services? That might be the perfect time to consider a comprehensive disease management consult, because that nurse is going to really help you establish what do I need?
They're going to listen to all the things that you're voicing that you need help with, that you're struggling with, or just that you have questions about, and she's going to be able to help you really look at each program and decide what fits best for me. And in those conversations, what will also happen, is you're going to be thinking about what I might need in the future, and you'll have those conversations too, but we can start at the beginning and work our way through the end.
And what this does, is it allows people to align together and really hear what people are truly wanting for their life, and it at least creates that open space to have discussion. We're not gonna resolve everything in that first meeting, but if nothing else we've opened the door, and then our next meeting, we can visit some more, or you've had time to think, and at least think about, "Gosh, I just never even knew that was an option."
But we often see families have such a hard time and struggle, because when a loved one ends up in the hospital, they're not able to make the decision, the family has to make the decision. They have no idea what their loved one's wishes are, or two different people think that the answers are different. There's suddenly conflict, and our goal is to just really make each day count for every person we touch, and this is a program that definitely allows for that.
The Bark Yard dog park and bar concept launched; Charity Fent Cake Design LLC moved; and a pair of business owners collaborated on opening The Hidden Hut LLC.
Jessica Burkland, a Missouri State University business instructor in the Department of Management, talks about small business start-up trends in a post-pandemic year. Burkland, who owns Activate Consulting & Training and volunteers as a small business mentor for SCORE of Southwest Missouri, says startups that offer new services and products to help people work from home or that enhance mental health could find greater success.
Jim and Debbie Meinsen, co-owners of TCI Graphics, say the past year has been one of the toughest they have faced. Now in the company's 50th year, the couple says they learned a few things in 2020.
Charlie Rosenbury, president of Self-Interactive, calls on his experience in programming to illustrate lessons he has learned running a business and life in general. Springfield Business Journal's 90 Ideas is presented by Great Southern Bank.
Darline Mabins talks with SBJ’s Christine Temple about growing up after a tragic accident took the lives of her mother and older brother. Mabins is now the regional branch sales manager for Arvest Bank. No Ceiling is an SBJ podcast, going in depth with local women, sharing their journey to the top of their professions.
Caleb Scott, owner, coach and player for Queen City Insane Asylum semi-professional football team, talks about the ways that the team works to support each other on and off the field. Scott says you can’t force people to become leaders, they have to come naturally.
Steve Williams, owner of Crosstown Barbecue, discusses the role relationships have played throughout the 51 years that Crosstown Barbecue has been in business. He says that while he puts effort into providing the best food he can, ultimately “people like to do business with people they like.”
Randy Bacon, professional photographer and humanitarian, relates his experience building relationships with clients since he became a photographer. He says building relationships with his clients and perfecting his craft are the most important things he does to spread his business.
Sandy Higgins, owner of the Crackerjack Shack, shares the reason behind the business’ name. She says part of the inspiration goes back to a painting her daughter had in her room when she was younger.
Heather Kite, owner of Rooted Deep Farms, relates how she started up her business in the summer of last year. She says it was a long journey, but she is satisfied with the choice she made.
Amy Susan, director of public relations at EquipmentShare, discusses EquipmentShare’s philosophy of design thinking, and how field experience dictates their innovation. Design thinking consists of brainstorming, collaborating, beta testing and a practical implementation of solutions.