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BBB warns potential customers of Springfield 3-D printing firm

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The Better Business Bureau is warning customers about doing business with a Springfield 3-D printing company. The owner of the company, Maker Geeks, says efforts are being made to address issues.

The BBB received 23 complaints against online retailer Maker Geeks, which does business at MakerGeeks.com. According to a news release, the company and its owner, Joshua Smith, failed to respond to 18 of those complaints. Maker Geeks has an F rating on its BBB page, which notes “this business is not BBB accredited.”

Complainants allege Maker Geeks failed to send purchased goods in a timely manner, had poor communications with customers and made refunds difficult to receive. The BBB was unable to contact Smith, according to the release.

Maker Geeks, according to Missouri secretary of state records, is a subsidiary of Cape Girardeau-based Black Flag Investments Inc. Its website, which does not list a phone number, sells 3-D filaments.

“It’s not good business to ignore your customers,” said Stephanie Garland, regional director of the BBB’s Springfield office, in the release. “If this business is having problems filling its orders, it needs to adjust its operations.”

Reached via email this morning, Smith said he’s working with the BBB to address the 18 complaints and update its profile on the organization’s website.

“We have grown from a very small hobby website to something much larger in the last few months and unfortunately things have fallen through the cracks,” he said. “As I was focusing on building the manufacturing side and sales, I wasn't keeping a firm grip on the other side of the coin.”

Smith said Maker Geeks updated its website in the last 60 days to add inventory management and a customer services platform that tracks issues in real time.

“We are confident that we will be able prove our worth to all our clients in the coming months,” he said.

The company’s website indicates Maker Geeks was born out of a hobby that launched with $50 in startup capital.

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