Springfield, MO

BBB warns potential customers of Springfield 3-D printing firm

Posted online

The Better Business Bureau is warning customers about doing business with a Springfield 3-D printing company. The owner of the company, Maker Geeks, says efforts are being made to address issues.

The BBB received 23 complaints against online retailer Maker Geeks, which does business at According to a news release, the company and its owner, Joshua Smith, failed to respond to 18 of those complaints. Maker Geeks has an F rating on its BBB page, which notes “this business is not BBB accredited.”

Complainants allege Maker Geeks failed to send purchased goods in a timely manner, had poor communications with customers and made refunds difficult to receive. The BBB was unable to contact Smith, according to the release.

Maker Geeks, according to Missouri secretary of state records, is a subsidiary of Cape Girardeau-based Black Flag Investments Inc. Its website, which does not list a phone number, sells 3-D filaments.

“It’s not good business to ignore your customers,” said Stephanie Garland, regional director of the BBB’s Springfield office, in the release. “If this business is having problems filling its orders, it needs to adjust its operations.”

Reached via email this morning, Smith said he’s working with the BBB to address the 18 complaints and update its profile on the organization’s website.

“We have grown from a very small hobby website to something much larger in the last few months and unfortunately things have fallen through the cracks,” he said. “As I was focusing on building the manufacturing side and sales, I wasn't keeping a firm grip on the other side of the coin.”

Smith said Maker Geeks updated its website in the last 60 days to add inventory management and a customer services platform that tracks issues in real time.

“We are confident that we will be able prove our worth to all our clients in the coming months,” he said.

The company’s website indicates Maker Geeks was born out of a hobby that launched with $50 in startup capital.


No comments on this story |
Please log in to add your comment
Editors' Pick

Open for Business: Social

CB Social House changed its name to Social; Tri-Lakes Community Theatre merged with The Branson Arts Council Inc.; and Springfield Community Gardens expanded into the kitchen at Cox North.

Most Read
What is the top priority among these road projects in the city’s capital improvements program?

View results

SBJ Live logo
Seek Wisdom from Many

“My whole life goal is to change the world, one connection at a time,” says Keisha Mabry. Mabry, who is an author, speaker, and social entrepreneur, says she had a “quarter-life crisis” and …

DNA Uncovers Best Version of You A simple swab of the inside of your cheek can lead to optimizing your nutrition and fitness program, personal medication profile, in addition to your ancestry. According to Austin O’Reilly, owner …
Booked - Go Back to the Basics “You’ve gotta go back to the basics,” says Larry Peterson, Executive Director, Habitat for Humanity of Springfield Missouri. Peterson says he gains leadership advice from General Ulysses S. …
App-titude - Due - A Simple To Do List Are your having trouble keeping track of everything on your to-do list? Due is an iOS app that helps you keep track of all your errands. “It essentially does just one thing — it keeps a due date …
Three Tips to Build Employee Buy In “First and foremost if you have any kind of idea that you want to bring forward, it has to be data driven,” says Kelly Lee, Business Program Manager on the Infrastructure Team at Facebook. Lee …