Carrie Tennis, senior director of operations with Family Pharmacy, says focusing on communities, customers and culture is the formula for their success. Practicing kindness is a more than four decade practice that starts with their own employees. “The way you treat your employees, the way you support your communities all shines through to the way you interact with your customer,” says Tennis. This is sponsored content.
- So, we focus on three core areas: the communities that we service, our customers, and our culture. Our culture is a continuation of a legacy that began 42 years ago. It's what we practice internally with each other.
We practice kindness first amongst our employees. That is evident in the tenure of our employee. Our retention of our employees is very high and the average years of service that we have is significant. And with that, we have led and upheld a culture of providing a great service to our customers in a way that practices our mission of kindness is the best medicine. And that culture has been passed on to new employees who also exude that same mission of kindness is the best medicine.
And then, ultimately, the communities that we serve, we live and work in those communities. The pharmacy is such an integral part of those small towns and we lift up and we support those communities and at the end of the day, we are those communities.
So, at the end of the day, our motto and our mission of kindness is the best medicine is the lifeblood of our business. And all businesses should put that in the forefront of their mission, because the way you treat your employees, the way you support your communities, all shine through to the way you interact with your customer.
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John Oke-Thomas, architect and co-founder of minorities in business, responds to the accusation that minority businesses are only successful because of the priority they have received in lending. He says that if a business uses a loan well, it shows their worth.
Sandra Smart, a technology and commercialization specialist, shares tips for entrepreneurs who are ready to seek funding. Some of her tips apply broadly; some target technology industry businesses. Smart works with tech entrepreneurs and startups, and hosts training workshops through the Missouri SBDC at Missouri State University's efactory.
Hollie Elliott discusses common misconceptions about locating your business in a small town. She says that there are a lot of benefits that people may not consider.
Drawing on his own experience dynamically evolving his company and business model, Jim Meinsen discusses when and how you might need to draw on new technology. Jim and Debbie Meinsen are co-owners of TCI Graphics in Springfield.
John Oke-Thomas, longtime Springfield architect, discusses his philosophy on architecture. He says that future historians will be focused on the sustainability of our contemporary architecture.
Erin Hedlun, director of marketing and communications at Evangel University, says compassion is an important job skill. Hedlun says it is a component of what makes a leader.
Rachel Barks, owner of Artistree Pottery, talks about the concepting that went behind the aesthetic of the business.