Carrie Tennis, senior director of operations with Family Pharmacy, says focusing on communities, customers and culture is the formula for their success. Practicing kindness is a more than four decade practice that starts with their own employees. “The way you treat your employees, the way you support your communities all shines through to the way you interact with your customer,” says Tennis. This is sponsored content.
- So, we focus on three core areas: the communities that we service, our customers, and our culture. Our culture is a continuation of a legacy that began 42 years ago. It's what we practice internally with each other.
We practice kindness first amongst our employees. That is evident in the tenure of our employee. Our retention of our employees is very high and the average years of service that we have is significant. And with that, we have led and upheld a culture of providing a great service to our customers in a way that practices our mission of kindness is the best medicine. And that culture has been passed on to new employees who also exude that same mission of kindness is the best medicine.
And then, ultimately, the communities that we serve, we live and work in those communities. The pharmacy is such an integral part of those small towns and we lift up and we support those communities and at the end of the day, we are those communities.
So, at the end of the day, our motto and our mission of kindness is the best medicine is the lifeblood of our business. And all businesses should put that in the forefront of their mission, because the way you treat your employees, the way you support your communities, all shine through to the way you interact with your customer.
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