What We Do
Gold Mountain Communications partners with an array of companies from mid-size to prominent Fortune 500s, who take advantage of our proven cutting edge, in-house technology solutions. We assist our clients in customer service, quality management and sales calls, enabling them to take a cost-effective approach to growth and expansion. The best part is, we have a lot of fun doing it.
Inbound programs account for 80% of our positions and team members have expertise in sales, hospitality, and world-class customer service. Our quality assurance process ensures each call is handled with the integrity and professionalism clients have come to expect.
Gold Mountain is veteran and minority owned. Hank Seevers (President) started the company during the economic turmoil of 2009, with just 15 team members in a small downtown office. Ian McGuire (Senior VP) was an original team member and is now an equity partner. Today we have nearly 400 team members in a 30,000 square foot office.
We have recently made enhancements to our hiring process to ensure the candidates fit the positions. We provide ongoing development opportunities while constantly keeping an eye on team members’ growth. We love to promote from within! We call our approach to development the “Gold Mountain Way” because we understand your success is our success!
Our culture is centered around performance and integrity with an emphasis on changing lives! We have many success stories of team members who have come to us with little experience but with a desire to be successful. Through our training and development, we not only provide an opportunity to earn a living, we also pave the way for their career path and long-term success!
At Gold Mountain, we are also focused on changing the lives of our people and in strengthening the community where we live and work. We feel fortunate to make a difference and actively partner with many charitable organizations which include: NAMI, American Heart Association, Convoy of Hope, Ozark Food Harvest and others.
At Gold Mountain, you’ll help people, work in a fun environment and take home GREAT pay. Our performance compensation plans create an average hourly pay of $21 per hour and we are proud of our ability to pay our team members weekly. In addition, you will often find us handing out checks in the middle of the week for referral and sign on bonuses as they are earned.
We also offer a full range of benefits including a medical plan with strong company contributions, dental, vision, AFLAC, Life, AD&D, short and long-term disability, a 401K, attendance bonuses, paid time off, and advancement opportunities.
At Gold Mountain, we are known for integrity, respect, performance, professionalism, innovation and commitment. It is important to us that our team members are in a productive and engaging environment, where your opinions and ideas are valuable. Our atmosphere fosters creativity, encourages an opportunity to make a difference, and champions career growth.
We’re more than a call center. Our advanced infrastructure not only allows us to deliver world class service to each and every one of our clients, our team members benefit, too. Each team member undergoes a comprehensive customer care and sales training program and is specifically trained for all individual client programs.
This industry moves fast and timing is crucial, which is why our investment in training and continuing education is key. We hire and train the best at Gold Mountain and we offer our clients unparalleled customer service.
Our distinctive process creates a winning partnership for our clients, and supports our mission to build a determined, cohesive team. Work has never been so much fun! With great pay and a full slate of benefits, there’s no place like Gold Mountain!
"I am approaching my ninth year here and have so much fun working with so many wonderful people. The word “Gold” in Gold Mountain is truly the standard they use to take care of team members and customers.”
– Dave Hibi
"I love the culture and people at GMC. It is truly inspiring to be surrounded by such incredible people who want to help others and are so passionate about changing lives!”
– Janell Scott
"Gold Mountain is my home away from home. They offer phenomenal opportunities to grow within the company, and value and appreciate their team members and Military members alike. ”
– Zach Rakes
SBJ analyzes economic survey data results.
Sandra Smart, a technology and commercialization specialist, shares helpful tools and resources to use for the customer discovery phase of launching a new tech business. Smart works with tech entrepreneurs and hosts training workshops through the Missouri SBDC at Missouri State University's efactory.
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Both Jeramey and Julia Henson talk about their experience in PDR (paintless dent repair), and elaborate on the need for efficient time management. Sometimes you need to know when to move on to the next project. Jeramey and Julia Henson are co-owners of the HM Dentworks Academy with Chris McWhirter.
Jessica Oliva, owner of Pickles and Buns food truck and co-owner of Tinga Tacos, says not to assume you know everything. She says her time in the industry has taught her that she always has more to learn.
Sandra Smart, a technology and commercialization specialist, explains what entrepreneurs should know about starting the customer discovery phase for launching your great tech business idea. Smart works with tech entrepreneurs and startups and hosts training workshops through the Missouri SBDC at Missouri State University's efactory.
Hollie Elliot describes the trends she sees in small towns after the 2020 COVID-19 pandemic. She says that people see opportunity in these rural places they might not have seen before. Elliott is the Executive Director of the Dallas County Economic Development Group.
Sean Thouvenot, vice president of Branco Enterprises, gives an overview of what the process looks like once you have decided to invest in a new building. This video is sponsored by Branco Enterprises.
Caleb Scott, owner and coach for Queen City Insane Asylum semi-professional football team, talks about team cohesion. He says that despite the fact he may not look the part of a coach, the men look past it to see how they can work together.
Barak Hill, a professional musician living in the Springfield area, recounts when he first realized he could take his music career seriously. He recounts his journey to the point when he realized his passion could do more than pay for itself.
Rachel Barks walks through her experience as an interior designer and a basic understanding of what she considers when looking at an interior space. Barks currently owns Artistree Pottery, a business she started in 2020 after a career in interior design.