Phoenix Home Care & Hospice has posted steady growth regionally and financially since its founding in 2011.
The health care agency employs nearly 3,100 people in 13 offices across three states. And officials say employees clock in an average of 47,500 hours per week helping more than 5,500 patients.
The past year saw the Phoenix Central Missouri Region division become licensed in hospice care, and Phoenix St. Louis expanded services to become licensed in home, health and hospice care. Officials say these service expansions mean all Phoenix regions can now offer the full continuum of care.
“We are in the middle of an acquisition in the St. Louis market that will add several adult-care home health services, including hospice, in St. Louis,” says Phil Melugin, president and CEO. “We are also in an initiative to move into the Texas market in a pretty significant way.”
Melugin says clients increasingly want care delivered to their home, rather than seeking care in assisted or long-term care facilities.
“We’ve strategically built a full continuum of services in all of our markets,” he says. “It literally means an individual that is not wanting to find themselves in facility care for an extended period of time or the rest of their lives, who truly wants to stay at home, can.”
To meet the increasing demand for care, in 2021, Phoenix hired 1,547 caregivers, 431 nurses and 64 therapists/social workers.
To attract talent, Phoenix officials say the company offers a competitive benefits package. In the last year, Phoenix added health care for spouses, basic life insurance, increased supplemental life, lowered deductibles for some coverage, lowered copays on others and offered a richer dental plan along with wage increases. Personal and professional development programs are offered to employees through Phoenix’s in-house PHC University-Too.
“We think we are very compatible in the market in what we pay clinicians and workers,” Melugin says. “Our benefits package is very strong, and then we do have an X-factor with our culture. I think word of mouth spreads on that.”
Phoenix also supported dozens of nonprofits and causes throughout the year. They include the American Heart Association, Alzheimer’s Association Greater Missouri Chapter, SeniorAge Area Agency on Aging and Harmony House.
“I reach back to culture and the overall magnetism of Phoenix and the ability to get employees when our competition couldn’t,” Melugin says. “We created the momentum we’ve experienced over the last 11 years.”
A baked goods vendor at Farmers Market of the Ozarks expanded to a brick-and-mortar operation; the first lending center for Old Missouri Bank opened; and London Calling Pasty Co. added a new food truck.