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Randy Mayes, CEO, and Don Harkey, chief innovation officer
Randy Mayes, CEO, and Don Harkey, chief innovation officer

2014 W. Curtis Strube Small Business Award Finalist: People Centric Consulting Group LLC

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If it’s true politics makes for strange bedfellows, the same can be said for business. Such a unique pairing takes center stage at People Centric Consulting Group LLC, the brainchild of a janitorial supply entrepreneur and a former 3M Co. (NYSE: MMM) chemical engineer. Their shared endeavor combines organizational consulting with personal coaching to help local groups improve internal communications, raise engagement and better manage dynamic changes in their businesses.

In 2012, following a five-year partnership between their companies, Galt Consulting and The Success Coach Network, respective owners Don Harkey and Randy Mayes decided to make it official. The pair had been developing their hybrid organizational coaching program and saw an emerging need in the market that was adjusting to the new normal of post-recession America.

Harkey, the new company’s chief innovation officer, says PCCG is different than traditional business consulting groups that “come in, drop a change, and then wait for it to happen.” Instead it employs a hands-on, embedded approach that is more about facilitating changes than implementing them.

“What we specialize in is helping our clients to be able to communicate better with themselves,” he says. “It allows them to better themselves, and lets them make the changes they need to make.”

While Harkey declinded to disclose revenue figures, he says PCCG has experienced a surge in startup growth, with revenues doubling in the first two years of operation. At the same time, it has grown from three to eight staff members, adding a business manager and client-focused project managers to ensure successful execution of each company’s change initiatives. The response and the results have both been positive.

“We started last year working with a client whose sales were booming, lots of growth potential, but their systems were not ready,” says Harkey, the former engineer. “They didn’t know how to stop working inside their business in order to work on their business.

“Today they are much better prepared to capitalize on future growth.”

Sporting a local client list that includes Springfield Remanufacturing Corp., 417 Magazine, Ollis & Co. and Rick’s Automotive, PCCG is defining its niche one diverse company at a time.

In both its culture and business approach, PCCG practices what it preaches. Harkey points out the company’s highly progressive open and unlimited paid-time-off policy relies on the same personal accountability and commitment the business strives to instill in the staff of the companies it works with.

Community service is an ingrained thread in the business model, with pro bono PCCG regularly provided to a wide range of educational, municipal and nonprofit groups across the Ozarks.

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